Social Media Survey

How important is it for you to communicate with companies whose products or services you like?*

Do you associate a better image with companies that are more open to communication with customers?*

You are sipping a coffee in your new neighborhood coffee shop. The coffee is so good that you update you facebook status about it... What would you prefer from the following:*

How would you express negative feedback on a company?*

What are your main concerns about having a public discussion with a company through social media?*

Check all that apply